Hello everyone it’s been a really long time since I wrote something but thankfully got an experience to write on.
We, hoteliers have to undergo trainings for 6 months as it’s more of a professional course rather than cramming and giving exams. I did my training in just one department of the hotel that is “Front Office”. Many confuse this and co relate it with reception but it’s more of that it includes the Accounts Department, The Reservation Department, The Call Handling, Check In- Check Out Control and The Sales department.
Front office is just like the nervous system of the Hotel without which a hotel can’t operate no matter what! To be very Frank I was really very hesitant to commence with the training as I felt that maybe it’s more of labour and I like things those challenge me mentally somehow, my family convinced me and I was ready to just work in front office department. I feel lucky now that I took this decision as it fully transformed me in every way in such a short span of time that I alone got the confidence to run the full hotel by myself and let me tell you this feeling is unexplainable.
I interacted with both national and international guests belonging to different professions and providing them hospitality is something very pure. Serving smiles is a pure deed. I learnt the operation of the hotel software, learnt to took reservations, printed the sales reports , handled the calls all over the city, introduced about the hotel amenities and special areas to the guests, performed check In- check out, took reservations from different travel agencies, bill settlement and learnt to give the handover to the evening shift.
Our hotel had 3 Banquet Halls for marriage parties including which one was the Glass house. There was 1 restaurant and a Greenhouse for the birthday celebrations. Four categories of rooms were available in the hotel Including Deluxe, Super Deluxe, Executive as well as the Presidential Suite. Everything used to be very symmetrically organised and beautifully decorated just loved the experience of everything I did.
This all is very little most importantly the confidence I gained, the knowledge I acquired, the communication I improved and all the good+ bad lessons I learnt from my IT changed my mindset forever. My ideology changed about this Industry and I felt that my parents were right and they are fully supportive in every decision of my life.
My dream was not for this Industry it was just a backup plan and initially I used to cry as I took this course for my foreign plan but unfortunately or fortunately my destiny was in India. But now, having worked in this industry I would proudly say that this decision was nearly perfect decision of my Life. My wait is to just emerge as a best person in whatever I do and along with that to serve the needy. Many closed ones demotivated me for this but my family was with me and my God too so how could this go wrong? My parents used to say the difference is they are talking and you are doing just keep going and they said the truth. I am atleast ahead of them who used to take it as a negative profession.
I believe if you are loyal to your profession nothing else matters! Never ever feel low about a job you are doing, house you are living or the business you are running keep your ears close and eyes open towards the goal and see the miracles happening.
words of uru 