Coronavirus VS Hotel Industry

As we all know managing something is never easy. There are obstacles even in managing a household so Just imagine about managing a large hotel (even though the work is equally divided) when there should not be any chance of mistake; as guests are not less than God especially for the hospitality industry. But it’s rightly said “Every problem comes with a solution”. Hotel industry needs those people who are confident, good communicators, who have the skills of controlling the critical situations, diplomacy for the sake of guests and a Happy tone to attract guests towards themselves. Still, in the matter of safety and security of guests hotels are still striving to find out a permanent measure to discard every kind of mishappening. Metallic room keys are replaced by the electronic key cards. Apart from the service automation, guest apps and self check in there are so many recent additions in technology for the easy functioning of industry. Such as fixed mobile convergence,tech lounges,sip- dect, social listening, recognition technology and Blockchain and cypto currency. These helps in good network connection, better security and transparency in the transactions.

Inspite of technological advancement, we are helpless in front of the nature. The most popular pandemic: Coronavirus has totally altered everything. Every sector of the economy faced crises due to this pandemic but the tourism and hospitality sector came to a standstill. After this pandemic, the entire scenario will be amended the things will become more easier for the staff as well as the guests even though now also due to the technology workload is comparatively less than the hotels with less technology and more manpower.

Its never easy to welcome a sudden change but what’s important is important. The hotel industry will focus on the contact less services i.e the minimum contact of staff with the guest, everything will be done by the technology. It will not end the work of staff the management of accounts, posting of charges, the management of things, cleanliness, food, service and many more functions will be the same.

Sanitation and hygiene as well as food and nutrition has always remained as a priority for the higher levels of hotels. But now, at every level the nutritional/ food hygeine aspect as well the level of cleanliness of hotel or restaurant will be a necessity otherwise that hotel will not do any progress.

In the dinning area, there will be ‘grab and go’ service to avoid crowds in restuarants. Moreover, in public areas such as gyms, swimming pools and spa’s there will be time slots for the limited entry of people.

Every sector is trying it’s maximum to revive it’s loss and to boost again in the World. These changes will really ease out the functioning and will help guests as well as the staff because the things will be managed and crowds will be reduced. Let’s hope for a positive change.